FAQ
Quick answers, no digging.
Search, or pick a topic. Everything here matches what we actually offer.
What is Omega Calls?
We provide AI phone receptionists and high-converting websites built specifically for service businesses like auto repair, lawn care, and restaurants.
Who do you work with?
We work with auto repair shops, contractors, home services, lawn care, landscaping, barbershops, salons, and restaurants.
Are you based in the US?
Yes, we are based in Illinois and our systems are designed for North American businesses.
Do I need technical skills to use this?
No. We handle all the configuration and setup. You just tell us how your business works, and we build the system to match.
Can I use just the website or just the receptionist?
Yes, you can choose to use only the AI receptionist, only the website, or bundle them together.
Does the AI sound like a robot?
Our AI uses advanced, natural-sounding voice models. It speaks conversationally, handles interruptions, and understands industry-specific terminology.
Can the AI book appointments?
Yes. Depending on your tier and system, the AI can check live calendar availability and book appointments directly.
What happens if the AI doesn't know the answer?
We configure the AI to handle unknowns gracefully. It will take a message and notify your staff, or transfer the call if live transfer is enabled.
Can the AI speak multiple languages?
Spanish is a concept we are exploring — not yet live. Ask us if bilingual service matters for your business.
How does the AI handle after-hours calls?
The AI operates 24/7. It can take messages, book next-day appointments, and answer routine questions while your shop is closed.
Can it text the customer?
Yes, higher tiers support SMS follow-ups, appointment confirmations, and automated status texts.
Can the AI transfer calls to my cell phone?
Yes, live call transfers can be configured based on the type of inquiry or urgency.
Will the AI use my actual business phone number?
We provide a dedicated number that you can forward your main business calls to.
Are the websites mobile-friendly?
Yes, every website we build is mobile-first, ensuring it looks and works great on smartphones and tablets.
Is hosting included in the website cost?
Yes, hosting and the SSL certificate are included for our website builds.
Can I sell products on the website?
Full e-commerce catalogs or detailed menu ordering systems are available as custom builds on request.
Will the website help my local SEO?
Our websites are built with clean, structured pages and local-business markup so search engines can understand them. We do not promise rankings or traffic numbers.
Can customers request quotes through the site?
Yes, we include secure contact and quote request forms so customers can reach out easily.
Who makes updates to the website?
We manage the technical architecture. If you need content changes, reach out to our team directly via the secure form.
Do you promise search engine rankings?
No. We build fast, accessible, and structured websites, but we do not promise specific Google rankings or traffic numbers.
Are the websites accessible?
Yes, we build our websites following accessibility standards so all users can navigate them effectively.
How do I see my call logs?
Depending on your setup, call transcripts and summaries are either emailed to you or accessible via a customized staff dashboard.
Can my staff see live appointments?
Yes, if we integrate with your calendar, your staff will see appointments booked by the AI in real time.
Do you integrate with my specific CRM?
We can integrate with popular scheduling tools. Deep integration with niche CRMs is handled as a custom build on request.
Can I see vehicle histories for auto repair?
Advanced AI tiers can be configured to look up returning vehicle history if supported by your shop's API.
Can you build a custom dashboard for my kitchen?
Yes, custom staff operational boards, like a live kitchen order screen, are available as custom builds.
How much does the AI receptionist cost?
AI receptionist plans start at per month. Pricing varies based on call volume and the complexity of your workflows.
Do I have to sign a long-term contract for the receptionist?
No. The AI receptionist is billed monthly with no long-term contract. You can cancel at any time.
How do I pay for the website?
Websites are paid either in full upfront or through a payment plan with a set end date. It is not an ongoing subscription.
Is there a setup fee?
Complex workflows and advanced integrations may require a one-time setup deposit, which we discuss upfront.
Do you charge extra for hosting?
No, standard hosting is included in the website build.
What if I miss a payment?
Service will be paused or stopped if a payment is missed. We do not lock you in, but active payment is required for active service.
Can I upgrade my tier later?
Yes, you can move to a higher tier as your business grows and your call volume increases.
Do I own the website?
The website architecture and code remain on our platform to ensure stability and security. You do not receive the raw code.
Are calls recorded?
Yes. The AI states a recording notice, such as 'This call may be recorded for quality and training purposes', at the start of calls.
Is the recording notice legally required?
We operate out of Illinois, an all-party consent state. The disclosure is a strict requirement and cannot be removed.
Do you sell customer data?
No. We do not sell your personal information.
Does the website use tracking cookies?
At launch, our sites use only functional storage. We do not install invasive tracking cookies without explicit setup.
Can customers opt out of texts?
Yes, our SMS systems include standard opt-out keyword handlers like 'STOP'.
How secure is the contact form data?
We use secure form embeds that safely route inquiries to you without exposing your email addresses publicly.
No match yet. Hear the answer instead: call the demo line.
AI demo line, 24/7. You're speaking with an AI assistant. This call may be recorded for quality and scheduling purposes.